Terms of Service

Last updated: 17 August 2026

These terms govern your use of wCRM, a web application for organizing contacts and sending proposals, operated by Karina Loaiza ("we", "us"). By creating an account you agree to them. If you do not agree, do not use the service.

1. The service

wCRM lets you store contacts, organize them on a board, write proposal templates and send those proposals by email. We provide the service as it is described on our website at the time you sign up. We may add, change or remove features, and we will give reasonable notice before removing something you rely on.

2. Your account

You sign in with a Google account. You are responsible for keeping access to that account secure and for everything done through your wCRM account. One person may hold several accounts, but each account is billed separately.

You must be at least 18 years old, or the age of majority where you live, to use wCRM.

3. Plans, limits and payment

Each plan includes a monthly allowance of proposals and, on some plans, a maximum number of contacts. Current allowances and prices are shown on our pricing page and inside the application. When you reach a limit, the affected action stops working until the next monthly cycle or until you move to a higher plan; your data is never deleted for going over a limit.

Paid plans are billed in advance for each period through our payment provider, who acts as merchant of record and issues your receipt. Prices are in US dollars and exclude any tax that the provider is required to add for your country. You may cancel at any time; the cancellation takes effect at the end of the period you already paid for.

While wCRM is in beta, the service is provided free of charge. We will tell you before any charge begins.

4. Acceptable use

You may not use wCRM to:

• send unsolicited bulk email, or email to people who have not agreed to hear from you;
• send content that is unlawful, deceptive, harassing, or that infringes someone else's rights;
• attempt to access accounts or data that are not yours, or to interfere with the operation of the service;
• resell the service or present it as your own product without a written agreement with us.

Email deliverability is shared across our users. Sending practices that generate spam complaints damage every other customer, so we may reduce your sending limit or suspend sending if complaint rates from your account become abnormal.

5. Your data

The contacts, notes, templates and messages you put into wCRM remain yours. We store and process them to run the service, and we do not sell them or use them to train models. What we collect and why is described in our Privacy Policy.

You are responsible for having a lawful basis to store the personal data of the contacts you add, and for honoring their requests about that data.

6. Availability

We aim to keep wCRM available and to keep regular backups, but we do not promise uninterrupted service. Maintenance, failures of third-party providers and events outside our control can cause downtime. We recommend exporting anything you cannot afford to lose.

7. Suspension and termination

You may stop using wCRM and delete your account at any time by writing to us. We may suspend or close an account that breaches these terms, that is used unlawfully, or whose payment fails and is not corrected. Except in cases of serious or repeated abuse, we will warn you first and give you a chance to fix the problem.

After an account is closed we delete its data within 30 days, except where we must keep records for legal or accounting reasons.

8. Warranties and liability

wCRM is provided "as is", without warranties of any kind beyond those that the law does not allow us to exclude. To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim, and we are not liable for lost profits, lost business or indirect damages.

Nothing in these terms limits liability for fraud or for anything else that cannot lawfully be limited.

9. Changes to these terms

We may update these terms. If a change materially affects your rights, we will notify you by email or inside the application at least 30 days before it takes effect. Continuing to use wCRM after that date means you accept the new terms.

10. Governing law

These terms are governed by the laws of Argentina, and any dispute will be brought before its courts, without affecting any consumer rights you have where you live.

11. Contact

Write to privacy@wcrm.app for anything related to these terms.