Refund Policy

Last updated: 17 August 2026

wCRM has a free plan, so you can try the product with your real contacts before paying anything. Even so, if a paid subscription does not work out, we would rather refund you than keep money you feel you wasted.

14 days, no questions

Ask within 14 days of a charge and we refund it in full. You do not need to explain why. This applies to your first payment and to any renewal.

After 14 days

We do not refund past periods automatically, but write to us anyway: if the service was down, if a bug prevented you from using what you paid for, or if you were charged for a renewal you clearly did not intend, we will make it right.

Cancelling

You can cancel at any time. Your plan stays active until the end of the period you already paid for, and it is not renewed after that. Cancelling does not delete your data: your account moves to the free plan and stays available, subject to that plan's limits.

How to ask

Write to privacy@wcrm.app from the email address of your account. We answer within two business days. Refunds are issued by our payment provider to the same method you paid with, and usually appear within 5 to 10 business days depending on your bank.

Your legal rights

This policy adds to the rights you have under consumer law where you live; it does not replace them.